Your order is guaranteed to arrive in good condition, unless you choose the ASAP option at checkout, in which case you are taking the risk of freezing damage to your order.
Roots and tubers are guaranteed to sprout.
Seeds of phenotypically uniform varieties are guaranteed to germinate at the percentage stated on the packet under our recommended conditions.
Breeding seeds are not guaranteed to germinate at any percentage. Some may have very low germination. Additional details are provided in the product descriptions.
If we have failed to live up to any of these, contact us at email@example.com for refund or replacement.