With the number of orders that we ship, problems are inevitable.  We make mistakes, sometimes products slip through that aren’t up to our normal standard of quality, orders get delayed or lost in shipping, and occasionally we may have disagreements about what constitutes a “good” product.  Whatever the reason, we will refund you for any product that you are unhappy with.  We won’t argue with you.  We may ask questions to better understand the problem, but a refund is not contingent on your responses.  If you don’t consider what we sent to be worth the price you paid for it, you get your money back.  So, please don’t hesitate to get in touch if you aren’t happy with your order.