With the number of orders that we ship, problems are inevitable. We make mistakes, sometimes products slip through that aren’t up to our normal standard of quality, orders get delayed, lost, or damaged in shipping, and occasionally we may have disagreements about what constitutes a “good” product. Whatever the reason, we will refund you for any product that you are unhappy with. We won’t argue with you. We may ask questions to better understand the problem and in some cases might ask you to re-read the product description to see if you still think we didn’t deliver on our promises. If you don’t consider what we sent to be worth the price you paid for it, you get your money back. So, please don’t hesitate to get in touch if you aren’t happy with your order. As with any communications during the shipping season, don’t expect an immediate response, but we will get to you.