Your order is guaranteed to arrive in good condition, unless you choose the ASAP option at checkout, in which case you are taking the risk of freezing damage to your order.
Roots, Tubers, and Other Vegetative Material
Propagules in this category are guaranteed to sprout, so long as you store them appropriately after receiving them. If you receive propagules in damaged/decayed condition, I will replace them. If you store them according to our instructions and they die before you can start them, I will replace them.
Seeds (Other than Those Designated as ‘Breeding Seeds’)
Seeds of phenotypically uniform varieties (typically plants that grow true from seed) are guaranteed to germinate at the percentage stated on the packet under our recommended conditions. This includes any seeds that are not specifically noted to be breeding seeds.
The seeds that I designate as breeding stock are generally collected from plants that do not grow true from seed. They may have low viability and may be difficult to start. Some of the seeds that I offer in this category have such poor viability that buying a packet is much like buying a lottery ticket. You may be gambling on getting a single seedling. Some (like potatoes) normally have good germination, but require experience or close attention to detail to obtain good results. All seeds in this category are marked with a yellow warning message and either the product description or the growing guide for the species will go into details about what you can expect when trying to start the seeds.
Breeding seeds are not guaranteed to germinate at any percentage and I won’t refund you even if you get nothing. These seeds often require a lot of my time to produce or can only be collected in small amounts, so they are expensive. In some cases, I am the only person in the world who produces these seeds for sale. I recognize that expensive seeds that are not guaranteed may be a tough pill to swallow and that is why I provide as much information as I can about what you should expect. I don’t make a lot of money on most of these species and I am ultimately faced with the decision to either guarantee them and raise the price to cover refunds or to keep the price lower, but put all of the risk on you. The latter has proven to be the better policy, because it discourages people who are uncertain from buying.
If we have failed to live up to any of these, contact us at firstname.lastname@example.org for refund or replacement.