Today, we have many different operating systems and web browsers. You might be shopping from a computer, a tablet, or a phone. The downside to all of this flexibility is that there are more possible combinations than we can easily test.
Empty Shopping Cart
Probably the most common problem that people encounter is an empty shopping cart. This usually results from having cookies disabled in your web browser. We have an error message that pops up if you have cookies totally disabled, but it is possible that you have restricted them without disabling them completely, in which case you may end up with an empty cart and no error message. You definitely need to have cookies enabled to use this site. You can either change the necessary settings in your web browser or use an alternate web browser in its default configuration to place an order. We seem to have a lot of problems with Internet Explorer, whereas Firefox and Chrome usually work fine. So, if you have an alternate web browser installed, that might be the simplest thing to try. For IE, if you have your Privacy set to anything greater than Medium High in Internet Options, it will disable our cookies for some reason that probably only makes sense to Microsoft. If you turn the setting down to Medium High temporarily, that will usually do the trick.
(Microsoft is trying to protect you from having your account information placed in a cookie but, of course, we need that information to send your order! Some people are really paranoid about cookies, but ours only contain your account information and shopping cart contents, information that you are giving to us anyway. Nobody else but you can access those cookies, but if they bother you, you can delete them after you place your order. Pretty much every store on the Internet works this way. We use a platform called WooCommerce that provides the shopping cart for something like 20% of e-commerce websites.)
Incompatible SSL Certificate
If you are using a really old operating system, like Windows XP, there is a good chance that the SSL certificates included in your web browser are no longer compatible with ours. You can probably get around that by installing a modern version of Firefox or Chrome.
Order by Email
If all else fails, email us at firstname.lastname@example.org. If you send a list of the items that you want to order, we can enter it manually and send you a total.